Return and Refund Policy
HimalayanKraft is committed to providing its customers complete satisfaction. We strives to enhance the shopping experience of our customers, while providing the best quality products and services. In order to ensure the same, we are always ready and willing to go the extra mile for its customers and wants to “delight” the customer not only satisfied the customers.
Changed your mind – Need to return? Just follow these procedures:
- You can contact us by phone or e-mail within 2 days from date of delivery.
- In subject line of email please mention Order number to help us quickly process your returns and ensure that the returned merchandise is unused, unworn, unwashed, undamaged and in saleable condition.
- Request you to send us original packaging, Invoice and tag of return items.
- To prevent any loss or damage during transit please ensure that all the returned items are packed securely and safely.
- Once your return has been authorized, please refer to the link in our email for the return shipping label which is mandatory and should be pasted on every single return packet.
- Please ensure that your shipment reaches our warehouse within 10 days from date of raising the return request specially for all self-shipped returns.
Ways to return your Product?
- The ways how you can return the products,
- Door pick up: Door pick up or reserve pick-up facility is currently unavailable.
- Ship to us: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Return team within 10 days. For all self-shipped returns, you will be reimbursed Rs. 70 towards your shipping costs as an e-voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality check passed on receipt in our warehouse.
- All returned products need to clearly bear the consignee address on the return Airway Bill, as given below: HimalayanKraft, APT Infotech, Near HPTDC Hotel Sarvari, Dhalpur Kullu (HP)-175101
How we do Refund?
- The returns are refunded as coupon or voucher, which can be redeemed by you on any of the exciting sale events showcased on the website, within a pan of one year.
- Your refund amount only includes price of items of the returns accepted post validation by our quality team. Your refund amount will not include any shipping charges or for/against any promotional vouchers used at the time of order.
Customer Care Team
- Our customer care team is happy to assist you Monday to Saturday between 9:00 AM to 6:00 PM and can be reached on +91 9857704951or email at [email protected]
- Sometimes you may receive any damaged/defective product. Please send an email at [email protected] within 24 hours of delivery, along with photographs and our customer care team will assist you accordingly. We will refund your money by NEFT if you made payments through ‘cash on delivery’ mode, and if your payment is made through credit/ debit card or net banking then the amount is credited to your account from which the payment was made within 7 working days
- If you want a refund for the items you must sent us original packing with original tags; else you will not be eligible for refunds.
- If our Quality inspection team does not validate your returns it will be shipped back to your address with prior notice via phone or email.